7-Eleven, America’s beloved convenience store, has been
working hard to expand in Manhattan since 2011. Though the chain struggled a
bit in the beginning, it has since opened 37 stores in NY, with its five newest
venues opening in the past six months.
In lieu of its rapid expansion, 7-Eleven launched an
innovation group aimed at testing new digital offerings for customers. The
project, which began two years ago, has tested products ranging from Amazon
Lockers to automated key-making kiosks.
"When a retailer comes to New York City, you have to win over
the city and earn your spot- you can’t just come in with your normal concept,”
Johannes Leonardo’s chief executive Mike Duda said. “Utilities like the Amazon
Locker and other things are something smart and extra that you can’t get
somewhere else.”The chain is also making some changes, including its new fresh salad options as well as craft beer sales. It will be changing its appearance a bit as well, softening harsh lighting and colors with new awnings and other aesthetic features. In the past, the convenience store chain has dealt with complaints from local blogs and activists. The store hopes its new improvements will help ease some of the neighborhood’s concerns while continuing to attract business from both Midtown residents and visitors.
